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Zappos Reviews

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Overall Rating

5.0
6 Reviews
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About Zappos

Zappos.com is an online retailer that started in 1999 with a focus on selling shoes. Over the years, it has expanded its product selection to include clothing, handbags, accessories, and more. The company is known for its exceptional customer service, offering free shipping, free returns, and a 365-day return policy. In addition to shoes and clothing, Zappos.com also sells products from top brands like Birkenstock, Steve Madden, COACH, Kate Spade New York, and Frye. They also offer exclusive products for special occasions, such as their 25th birthday. Despite the expansion of its product range, the focus of Zappos.com remains on delivering a WOW experience to its customers. The company's purpose is simple: to live and deliver WOW. This customer-centric approach has led Zappos.com to be one of the first online retailers to offer free next-day shipping and free returns. The company's commitment to customer service is guided by its 10 Core Values, which include delivering WOW through service, embracing and driving change, creating fun and a little weirdness, and being passionate and determined. These values guide everything the company does, from how it interacts with its employees and customers to how it interacts with its vendors and business partners. As Zappos.com continues to grow and evolve, it remains committed to delivering happiness to its customers, employees, vendors, shareholders, and the community in a long-term, sustainable way.

Zappos Pros & Cons

Here are some of the pros and cons of shopping on Zappos.com:

Pros:

  1. Unrivalled 365-day returns policy: Zappos.com offers a generous 365-day return policy.
  2. Excellent website: The website is user-friendly and easy to navigate.
  3. Great range of shoes and brands: Zappos.com offers a wide selection of brands and styles.
  4. Good work environment: The work hours are reasonable, and the company provides good benefits.

Cons:

  1. Fewer discounts than some rivals: Zappos.com may not offer as many discounts as some of its competitors.
  2. Limited advancement opportunities: Some employees have reported limited opportunities for advancement within the company.
  3. Higher prices: Some shoppers have reported that Zappos.com's prices can be higher compared to other online retailers.
  4. Limited selection: Some shoppers may find that their selection isn’t as large as other online retailers like Amazon.com or eBay.

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Zappos Customer Reviews (6)

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Mozes Györfi
Mozes Györfi
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Feb 12, 2023
Denise Lusby
Denise Lusby
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Feb 12, 2023
Forrest Edwards
Forrest Edwards
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Feb 9, 2023
Poppy Turner
Poppy Turner
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Feb 9, 2023
Babette Roux
Babette Roux
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Feb 8, 2023
Swen Bar
Swen Bar
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Feb 7, 2023

Zappos Customer’s Q&A

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Zappos Features and Benefits

Zappos.com is a renowned online retailer known for its customer-centric approach and vast product range.

  1. Customer-Centric Approach: Zappos.com's primary purpose is to live and deliver WOW. They prioritize customer service and satisfaction, resulting in high customer loyalty and positive brand perception. They offer 24/7 phone support, free two-way shipping, and an impressive 365-day return policy.

  2. Wide Product Range: Initially started as a shoe retailer, Zappos.com has expanded its product selection to include clothing, handbags, accessories, and more. They offer a wide variety of products from top brands, catering to various customer preferences.

  3. Company Culture: Zappos.com maintains a unique brand identity and corporate culture. They believe in the power of their company culture to drive exceptional customer service and overall business success. They have 10 Core Values that guide their actions and interactions with employees, customers, vendors, and business partners.

  4. E-commerce Strategies: Zappos.com excels in executing effective e-commerce strategies to provide an exceptional shopping experience for its customers. They focus exclusively on e-commerce and prioritize excellent customer service.

  5. The Four C's: Zappos.com delivers happiness through the four C's: Commerce, Customer Service, Company Culture, Community. They aim to inspire the world by showing it's possible to simultaneously deliver happiness to customers, employees, vendors, shareholders, and the community in a long-term, sustainable way.

  6. Digital Marketing Tactics: Through innovative digital marketing tactics such as social media platforms, video marketing, and content marketing, Zappos effectively engages its customers.

These features and benefits have made Zappos.com a global leader in online retail.

About Zappos.com Payment Method?

Zappos.com offers several payment methods. Customers can use international credit cards and Visa, Mastercard, American Express, or Discover Pre-Paid Gift Cards. Additionally, customers can use Amazon Pay and PayPal for transactions. If customers log in with Amazon, they may be eligible for additional Prime benefits like free upgraded shipping. Zappos also offers a buy now, pay later option with Zip (previously Quadpay), where payments are automatically made from the linked debit or credit card every two weeks. Please note that if an order placed with PayPal was declined, the payment method on the order needs to be updated to a credit card that is on file in the Zappos account and the order needs to be resubmitted. Unfortunately, a new payment method from the PayPal account cannot be selected. Zappos does not accept Cashier's Checks or Money Orders.

Zappos FAQs

FAQ

Zappos Alternatives

Here are some of the top alternatives to Zappos.com:

  1. Amazon: A global leader in e-commerce, Amazon offers a vast selection of products, including shoes and clothing.
  2. eBay: An online marketplace where users can buy and sell a wide range of products.
  3. Newegg: Known for electronics and computer hardware, but also offers apparel.
  4. OfferUp: A mobile platform for local buying and selling.
  5. Wallapop: A virtual flea market on your mobile device.
  6. Walmart: Offers a wide variety of products online and in-store.
  7. Bloomingdales: A luxury department store offering high-end brands.
  8. Finish Line: Specializes in athletic shoes and related apparel.
  9. HSN (Home Shopping Network): A television network and online retailer.
  10. Puma: A leading sports brand selling footwear, apparel and accessories.
FAQ

How does their 365-day return policy work?

Zappos.com offers a generous 365-day return policy. Here's how it works:

  1. Eligibility: You can return your eligible item(s) for a full refund within 365 days of purchase. Items must be unworn, in the state you received them, and in the original packaging. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. Items indicated as Final Sale merchandise are sold as-is and do not qualify for returns.

  2. Return Shipping: Return shipping from anywhere in the United States is always FREE. Zappos offers a number of easy return options, including shipping box-free and printer-free returns to Whole Foods Market.

  3. Refund Process: It can take up to 30 days for your return to be inspected and processed for a refund once it is received at their fulfillment center. Once your qualifying return is approved, Zappos will issue your refund. Depending on your payment method, please allow the additional timeframe for your financial institution to make funds available in your account.

  4. Exchanges: You also have the option to exchange an eligible item instead of returning it for a refund.

FAQ

Will Zappos Take Back Worn Shoes?

Zappos has a generous return policy. If you are not 100% satisfied with your purchase from Zappos, you can return your eligible item(s) for a full refund within 365 days of purchase. However, the items must be unworn, in the state you received them, and in the original packaging.

While Zappos recommends wearing shoes indoors to test their comfort, they won't accept returns that show signs of wear, damage, or are missing their tags. So, if you've worn the shoes outside and the soles have gotten dirty or worn, Zappos may not accept the return.

FAQ

How To Open A Zappos Account?

To open an account on Zappos.com, follow these steps:

  1. Visit the Zappos.com website.
  2. Locate and click on the Sign-In option.
  3. If you are an Amazon Prime Member, sign in with Amazon to qualify for free upgraded shipping.
  4. If not, create a new account by providing the necessary details.
  5. After signing in, you can enjoy additional Prime-linked VIP perks such as FREE Expedited Shipping, earning 2 Points for Every $1 Spent, receiving Bonus Points on Select Brands, and redeeming Points for VIP Codes.

Remember, by signing in, you agree to Zappos Terms and Conditions and Privacy Policy. Enjoy shopping on Zappos!

FAQ

What is Zappos' return policy?

Zappos has a generous return policy that allows customers to return items within 365 days of purchase. The return process is free and hassle-free.
FAQ

Does Zappos offer free shipping?

Yes, Zappos offers free shipping on all orders, with no minimum purchase amount required.
FAQ

How long does it take for Zappos to deliver products?

Delivery times may vary depending on the shipping address and the shipping method selected.
FAQ

Can orders be cancelled on Zappos?

Yes, orders can be cancelled on Zappos as long as they have not yet been shipped.
FAQ

What payment methods does Zappos accept?

Zappos accepts a variety of payment methods, including major credit cards, debit cards, and PayPal.
FAQ

About Zappos.com Popular Products and Services?

Zappos.com is an extremely popular online footwear brand. It competes against other footwear brands like DSW, ASICS, Finish Line, Foot Locker, and SKECHERS. The true star of the show on Zappos is their shoes. You can find women’s shoes, men’s shoes, and kids’ shoes in one online superstore. They offer numerous popular brands, such as Nike, Adidas, Teva, and UGG. Apart from the massive collection of shoes, clothes, and handbags (over 1,200 brands), Zappos is famous for all other good reasons. One of them is excellent customer service. Zappos provides exceptional customer service through its "all-inclusive organizational culture". In addition to shoes, Zappos offers tons of different styles of clothing, bags, and accessories. Some of the popular products include COACH - Katherine Signature C Canvas Espadrille, Kate Spade New York - Katy Textured Leather Convertible Saddle Bag, Frye - Ava Crochet Slide, and many more. They also have exclusive products for their 25th Birthday like Crocs - Savannah Bananas Classic Clogs, Dolce Vita - Dolen, Brooks - Women's Glycerin Stealthfit 21, and others. They also offer free shipping and returns, and have a legendary 365-day return policy. They also provide 24/7 friendly customer service.

FAQ

Zappos.com Return Policy?

Zappos.com offers free standard shipping on all orders, with no minimums or exclusions. Some customers may qualify for expedited shipping at no charge. Zappos ships anywhere in the United States, and to all US territories and military APO/FPO addresses. At checkout, multiple shipping options with estimated delivery dates are typically available. Please note that some items are ineligible for expedited shipping, such as watches containing lithium batteries. Expedited shipping is not available for shipments outside the continental United States. Orders to P.O. boxes, US territories, or military APO/FPO addresses will ship via the United States Postal Service (USPS).

As for the return policy, return shipping from anywhere in the United States is always free. If you are not 100% satisfied with your purchase from Zappos, you can return your eligible item(s) for a full refund within 365 days of purchase. Items indicated as Final Sale merchandise are sold as-is and do not qualify for returns. Returns must be unworn, in the state you received them, and in the original packaging. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. It typically takes about 5-10 business days for your return to arrive at the fulfillment center and be processed for a refund. Once the qualifying return is received and the refund is approved, Zappos will credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the refund credit to post to your bank or credit card account. Some customers may qualify for rapid refunds through Zappos VIP or other perks. You also have the option to exchange an eligible item instead of returning it for a refund. Final Sale merchandise is sold as-is and is not eligible to exchange.

FAQ

What is the return policy for Zappos?

Zappos customers enjoy free shipping, free returns, and 24/7 customer service. Return shipping from anywhere in the United States is always FREE. If you are not 100% satisfied with your purchase from Zappos, you can return your eligible item(s) for a full refund within 365 days of purchase. Items indicated as Final Sale merchandise are sold as-is and do not qualify for returns. Returns must be unworn, in the state you received them, and in the original packaging. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. Zappos offers a number of easy return options, including shipping box-free and printer-free returns to Whole Foods Market. For more information on returns, please see our Returns Options. If you have received defective, damaged or incorrect merchandise, please contact us. Please note that it typically takes about 5-10 business days for your return to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, Zappos will credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the refund credit to post to your bank or credit card account. Some customers may qualify for rapid refunds through Zappos VIP or other perks. You also have the option to exchange an eligible item instead of returning it for a refund. Final Sale merchandise is sold as-is and is not eligible to exchange.

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